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ATTORNEY-CLIENT COMMUNICATIONS FAQ
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Are my communications with my attorney confidential?
Generally, a client’s communications with their attorney are confidential. For this reason, it’s important to be truthful with your attorney at all times, even with embarrassing or unfavorable information.
However, there are some exceptions. For instance, an attorney cannot engage in communications in furtherance of a crime.
Also, if the communication is shared with a third-party who is not the client’s attorney, it may not be confidential.
How often should I expect to hear from my attorney?
At a minimum, the client should expect to hear from their attorney any time there are major decisions involving your case. This varies at different stages, and it can be difficult to predict.
If in doubt, the client should give their attorney a call or shoot them an email, and the attorney should respond within 24 to 48 hours.
Is my attorney allowed to ignore my calls?
Generally, an attorney is not allowed to ignore their clients, and at Wheale Law Firm we pride ourselves in being directly accessible and responsive to each client. We will never intentionally ignore a client’s call or email.
It’s important to remember that attorneys are often very busy researching, drafting and writing legal documents, attending depositions and court hearings, and performing other important work for each of their clients. Be patient with your attorney, and don’t be afraid to send a follow-up call or email – you won’t hurt our feelings.
What is the best way to contact my attorney?
The best way to contact an attorney at Wheale Law Firm is by email. We can access our emails remotely, even when we are away from the office.
Emails also create a permanent record of the client’s attempt to contact the attorney, which the attorney will see each time the mailbox is opened.
Finally, the attorney can review the client’s questions and concerns and spend time providing a thoughtful and concise response.
With that said, do not be afraid to call – we gladly answer telephone calls or call back within 24 to 48 hours.